Information needed to diagnose the issue
The form separates Preparation Tool issues from Multi Upload Tool issues and asks for installed versions. It explains where to find version details in filing information or Windows Programs and Features. It also requests the operating system and, for preparation-tool problems, Microsoft Office details. The version examples and older Windows choices identify the form's technical context rather than current software recommendations.
Official source
A concise, independent Apex Gateway guide based on the official English source, not a reproduction of the complete document. Consult the original for full conditions, exceptions and subsequent updates.
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