Purpose and scope
The FileSG guide explains retrieval after an email notification containing a transaction ID.
Information and procedure
The following separates the document’s main parts and applicable requirements.
| Part | Requirement |
|---|---|
| Open notification | Open FileSG from the email and identify the transaction |
| Sign in | Choose no Singpass; enter FIN/birth date and receive an OTP through the application’s mobile/email |
| Verify | Check particulars and accept the applicable terms before viewing the document |
| Download | Save the available PDF and OpenAttestation (OA) document |
Completion and follow-up
Keep a secure copy and use the original verification/download service. Retrieval does not renew or change the validity of the pass.
Official ICA source
Written independently from ICA’s English original. The linked source supplies the complete document and subsequent updates.