Check for missing or incorrect documents
Make sure the documents submitted are correct and complete. After registration at MOM Service Centre Hall C or EPSC, check for an advisory asking for additional documents. For online card renewal, check for an SMS requesting resubmission. MOM sends the delivery SMS or email to authorised recipients only after all documents have been received and verified.
Track delivery and use the digital pass
The employer or employment agent can check delivery status through WP Online or EP eService. While waiting, the holder can view the digital work pass and employment details in SGWorkPass. Help the worker download the app, set up the digital pass and, when needed, register for Singpass or reset its password.
Official source
Written independently from official MOM source material.