Deadline and precautions
Apply within one week of loss, theft or damage. Report theft to the police and inform MOM immediately of overseas loss for an entry letter. The holder or appointed EA applies.
A free digital work pass is available immediately on SGWorkPass setup. MOM may require an interview before issuance or after repeated losses. Post a recovered lost card immediately to MOM, 18 Havelock Road, Singapore 059764.
Fees
Fees include GST and are non-refundable. Most requests are immediate; collect four working days after approval.
| Reason | Fee |
|---|---|
| Damage | S$65.40 |
| First loss/theft | S$109 |
| Subsequent loss/theft | S$327 |
EA online and holder counter routes
An EA uses EP eService and pays by GIRO, Visa, Mastercard or Amex. No refund follows submission; approval gives both parties an emailed replacement letter.
The holder books EPSC, brings the original passport and damaged card where applicable, pays by Visa, Mastercard, Amex, NETS or CashCard and receives a replacement letter. Activate overseas use for foreign-issued cards.
Collection
Collect at EPSC four working days after approval without an appointment. Bring the original passport, replacement letter, damaged card if applicable and police report for theft, with English translation for overseas reports.
Collect lost/stolen replacements personally. For damage, a representative brings holder authorisation, their own NRIC/pass card/passport, the damaged card, holder’s original passport and replacement letter.
Official source
Written independently from official MOM source material.