Deadline, overseas loss and theft
Apply within one week of loss, theft or damage. For theft, make a police report. If lost overseas, notify MOM immediately for a letter supporting entry into Singapore. The employer or appointed EA applies. Most cases are immediate, with collection four working days after approval. MOM may call an interview before replacement or for repeated losses.
GST-inclusive, non-refundable fees
Damage costs S$65.40. Loss or theft costs S$109 for the first occurrence and S$327 subsequently. All are GST-inclusive and non-refundable once submitted. The free digital pass in SGWorkPass is available immediately after setup and reduces reliance on a physical card. If a lost card is found, promptly post it to Ministry of Manpower, 18 Havelock Road, Singapore 059764.
Online employer request
Use EP eService with the required information and pay by GIRO, Visa, Mastercard or Amex. Both employer and holder receive the approved replacement letter by email, with collection instructions.
Collecting lost or stolen replacement
Collection is at EPSC four working days after approval, without a collection appointment. The holder must attend personally for loss or theft, bringing original passport, replacement letter and any police report; overseas police reports need English translation. Bring the damaged card where applicable.
Authorised collection for a damaged card
Damaged-card replacements may be collected by a representative. Bring authorisation from the company, the representative’s NRIC/pass card/passport, the damaged card and replacement letter, plus the holder’s original passport.
Official source
Written independently from official MOM source material.