Deadline and special situations
The employer or appointed EA reports to MOM and applies within one week of loss, damage or theft. Report theft to police, and overseas loss immediately to MOM for an entry letter. Repeated loss requires employer/worker interview; replacement is subject to approval.
Encourage free, immediately available SGWorkPass after setup. Post a recovered card immediately to MOM, 18 Havelock Road, Singapore 059764.
Fees and application
GST-inclusive, non-refundable fees are S$65.40 for damage, S$109 for first loss/theft and S$327 subsequently. Most processing is immediate; collect four working days after approval.
Apply through WP Online and pay by GIRO or eNETS credit/debit. Print the approved replacement letter and follow its collection instructions.
Collection and representation
Collect without an appointment at MOMSC Hall C with original passport, replacement letter, damaged card if applicable, declaration for loss/theft and police report for theft with English translation if overseas. Lost/stolen cards require personal collection.
Damage permits a representative with company authorisation, their own NRIC/pass card/passport, damaged card, worker’s original passport and replacement letter.
Official source
Written independently from official MOM source material.