Six transactions and accounts
The new service supports applications, appeals, issuance, cancellation, Special Pass requests and viewing details, with further transactions added in phases. The company needs active WPOL and the person must be its administrator/user, with myMOM Portal assigned in Corppass.
Log in at least every three months to check irregularities. Accounts inactive for twelve months are terminated; ask the administrator to add access again through WP Online > Manage User Account.
Administrator continuity and removal
Administrators grant employee access and terminate unnecessary/departed users. Appoint a second administrator before the only one leaves, using an employee or existing user. The current administrator uses Manage User Account; its one-week processing cannot be expedited. Otherwise request appointment after finding a replacement.
Remove both Corppass service access and WP Online account access for departing/unneeded users. These removals may be made ahead of departure.
Forms, notifications and occupation
Apply from the service or myMOM > Work Passes > Quick Menu. An Announcements no-access message concerns EP eService; continue to I am transacting for > Work Permit rather than seeking EP access solely for this task.
Autosave works in Stage 2 and particulars/employment/education sections. The notification email receives acknowledgement, summary, outcome, issuance notice and questions. Search by occupation name rather than changing codes and choose the eligible job best matching actual duties.
Rate of pay and corrections
Enter rate of pay according to agreed employment terms. After approval, incorrect information requires withdrawing IPA and applying again, or amendment after issuance.
For a worker outside Employment Act working-hours/overtime coverage, write under Work Passes > About Work Permit with salary, occupation, scope and passport, explaining supervisory duties and whether manual work exceeds fifty per cent of total time. MOM assesses the next step.
Transfers and payments
For COE transfers, remind the current employer to consent in myMOM within seven days of SMS/email or rejection follows. Multiple applications in one payment are unavailable; each transaction gives an emailed summary.
Pay applications/issuance by Visa, Mastercard or GIRO. eNETS internet-banking payment is no longer available.
Downloads and browsers
With notifications enabled, acknowledgement and summary arrive by email; otherwise download through myMOM > Work Passes > Quick Menu > View details. Search credit-card receipts in WP Online > Payment Status by ePayment Reference No. or Bill No.
The page lists Chrome81+ recommended, Firefox75+, Edge81+ and Safari13.1+, with JavaScript enabled and eService terms applicable.
Official source
Written independently from official MOM source material.