ICA’s answer explained
Send a photo of the PIN mailer through ICA’s eCOA help form for verification.
Official ICA source
Written independently from ICA’s English original. The linked source supplies the complete document and subsequent updates.
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ICA · Official question
I have submitted a lost Identity Card (IC) replacement application with a change of address and I am unable to verify my PIN. What do I do?
Send a photo of the PIN mailer through ICA’s eCOA help form for verification.
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