Online payment and receipt
Online modes include supported internet banking, Visa/Mastercard/AMEX and the unique PayNow QR generated for the payment. Do not pay to ICA’s UEN. Use one method per application; on failure cancel and retry rather than changing methods. Processing starts after successful payment. Save/print the receipt pop-up before closing; it cannot be reprinted after closure through that pop-up.
Counter payment and requesting a refund
Counter modes include NETS, NETS QR/FlashPay, Visa/Mastercard and supported contactless wallets. Send refund requests through the relevant ICA service’s contact channel with application number, payment reference and evidence such as an error screenshot. A request is subject to approval; a non-refundable service fee does not become refundable merely because a request is made.
How an approved refund is returned
Card refunds return to the card used; PayNow refunds use the account linked to NRIC/FIN. A bank transfer may require Part II of the DCA form and bank endorsement for joint/trust accounts, certain non-resident bank arrangements or accounts opened with another ID. Follow the instructions issued on approval.
Official ICA source
Written independently from ICA’s English original. The linked source supplies the complete document and subsequent updates.