Choose the matching service
The technical-assistance page separates SGAC/e-Pass, passport, IC, extracts, ABTC, citizenship, PR, REP, LTVP/PMLA, visa, visit extension and Student’s Pass enquiries. Send a technical problem to the matching channel so it can be routed correctly.
Prepare useful evidence
Provide the application/reference information, the affected service and an error screenshot where relevant. Payment issues may need the payment reference too. A technical enquiry is not a new immigration application or an appeal against a rejection.
Official ICA source
Written independently from ICA’s English original. The linked source supplies the complete document and subsequent updates.