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Taxes · IRAS

AIS Technical Problems: Access, Printing and Support

IRAS distinguishes missing employer access from browser-printing issues and provides targeted guidance for each.

Source checked · 11 October 2026

Resolve access or display issues

A missing Employers tab can mean that you logged into personal tax matters or lack authorisation for Submission of Employment Income Records. Check the company authorisation guidance first. For IR8A or appendix printouts that spill over a page or show browser headers, follow the dedicated printing guide. If errors remain, provide IRAS the incident date and time, operating system, browser version and error message or screenshot.

Official source

A concise, independent Apex Gateway guide based on the official English source, not a reproduction of the complete document. Consult the original for full conditions, exceptions and subsequent updates.

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