What the bot can do
Open Chat with IRAS at the bottom-right of an official IRAS page. The bot answers common questions across individual and corporate income tax, GST, property tax, stamp duty, withholding tax and employer matters. Listed secure functions include individual and property balances or payment status, corporate return and assessment status, GST registration or refund status, and IR21 status. Most account-specific functions require Singpass authentication.
When more assistance is needed
If the automated answer does not resolve the enquiry, IRAS officers are available through live chat from 8 am to 5 pm, Monday–Friday excluding public holidays. A bot response or status check is guidance about the relevant account; it should not be treated as a completed filing, a tax ruling or a waiver approval. Use the appropriate formal service when a return, document or application must be submitted.
Official source
A concise, independent Apex Gateway guide based on the official English source, not a reproduction of the complete document. Consult the original for full conditions, exceptions and subsequent updates.
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