Unable to Renew Your MDW’s Work Permit? MOM Appeal Form and Guide

When Should You Use This Form?

Use this MOM form when you cannot proceed with your helper’s Work Permit renewal and wish to continue employing her. It addresses a renewal obstacle, rather than an ordinary renewal, new hire or fine refund. The form uses helper and FDW terminology; this article uses MDW for domestic workers.

Who Can Submit? Agents Use a Different Channel

This form is only for the helper’s employer or a person authorised by the employer, such as a family member. It explicitly excludes employment agents. Agents are directed to the form at www.mom.gov.sg/renew-work-permit. Confirm the submitter’s role and distinguish agents from authorised family members.

Check the Reason in FDW eService First

Before starting, check the reason renewal cannot proceed using FDW eService. As preparation, retain the system notice and relevant records and explain the actual issue. Checking first helps organise a focused request rather than stating only a wish to continue employment.

Errors Require Resubmission

MOM states that requests with errors will not be processed and must be resubmitted with correct information. Check worker and employer details, pass information, dates and contacts against the system notice. The public instructions do not give a complete attachment list or upload limit; follow the live form after login.

Organise the Appeal Explanation

A practical structure is the renewal-blocking reason, actual continued-employment arrangements, and additional facts or records addressing the issue. Separate completed actions from proposed measures and keep the chronology consistent. This is preparation advice rather than an additional mandatory format; follow the form and retain confirmation.

Singpass Login and Outcome Notifications

The form uses Singpass login and includes the login ID with the submission. Current instructions say outcomes take at least three weeks due to appeal volume and are notified by email and post. The five-minute estimate excludes checking reasons and preparing records; three weeks is a minimum, not a fixed completion date.

Final Submission Checklist

Confirm submission by the employer or an authorised person excluding an EA; check the reason in FDW eService; verify records and contacts; complete Singpass login; retain confirmation and monitor email and post. Agents should use the separate link below. Submission itself does not renew the Work Permit.