Recognition and ballot
A registered association can bargain after direct operator recognition or a secret ballot. The ballot requires at least 20% of eligible workers to participate and majority support among those voting. With 1,000 eligible workers, participation needs at least 200; if 250 vote, at least 126 votes in favour establish a majority. The recognised association becomes the sole negotiating body for those represented.
Bargaining and collective agreement
Either party can invite industrial-matter negotiation; the receiving party must accept and begin promptly. Failure to respond can lead to a MOM conciliation request. A collective agreement governs work terms/benefits for two to three years and must be filed with the Industrial Arbitration Court for certification within one week after signing.
Conciliation, arbitration and termination appeal
If entity-level talks fail, either party may seek MOM conciliation; MOM arranges a meeting within 14 days of notification. Unresolved disputes may reach the Industrial Arbitration Court as a last resort. A worker-association member alleging unjust termination of a platform agreement may make a representation through the association to the Minister for Manpower within one month, seeking resumed access to tasks.