Services and centres
Check the notification letter for the correct reporting venue. The services below have different purposes and locations.
| Service | Purpose | Location |
|---|---|---|
| Card registration | Check notification-letter/Temporary WP documents, fingerprints and photo | MOMSC Hall C / EPSC |
| Replacement for EntrePass/PEP/ONE Pass and their dependants, or Work Holiday Pass | Lost/stolen/damaged card; book purpose “Pass Issuance/Renewal/Cancellation” | EPSC |
| Lost card interview | Repeated-loss assessment | EPSC |
| Pass issuance/renewal/cancellation | EP and related passes for employers without EP eService | EPSC |
| Newborn Special Pass | Parents with valid EP apply for their newborn | MOMSC Hall B |
| Salary/employment claims | Book with TADM | TADM route |
Before booking
Have an NRIC or FIN. For card registration, first issue or renew through WP Online, EP eService or helper/nanny Work Permit transactions. The notification letter directs WP/S Pass holders and dependants to Hall C, and EP holders and dependants to EPSC. Salary/employment claims and WP resignation matters require information so MOM can assess whether an appointment is needed.
Group bookings and management
Hall C WP/S Pass card-registration groups can include up to ten holders; EPSC EP-related groups up to six. For group salary/employment claims or WP resignation appointments, call 6438 5122 Monday–Friday 8.30am–5.30pm or Saturday 8.30am–1pm, excluding holidays. Manage existing appointment lets you confirm details, change/cancel, or delete/replace group members. An appointment cannot be transferred to a friend or colleague.
Attendance, extra time and repeated loss
Hall C and EPSC are appointment-only; late arrivals may need a fresh booking. The page advises arriving within ten minutes of the scheduled time during haze monitoring. For extra card-registration time, use the relevant WP/S Pass/family or other-pass/family extension route for notification-letter expiry and registration deadlines; the letter permits stay while waiting. If a card has been lost three or more times and online replacement is blocked, WP/S Pass/dependants and helpers use their respective replacement-request forms; other holders book a Lost Card Interview.
Official source
Written independently from official MOM source material.