Calm, care and verified information
Discourage rumours and inflammatory content that can generate fear and distrust. Train suitable staff to notice colleagues who need help and build a caring culture. Keeping a diverse workforce united supports morale and recovery after an attack.
Practical contributions and historical examples
Recovery support can include services, food, transport or shelter. The bulletin cites Google’s free calls to France after the 2015 Paris attacks, and taxi rides, food and shelter offered after the 2017 Manchester attack. Its Kenya, Philippines and Singapore threat updates describe the January 2019 situation, not present-day totals.