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MOM · DOCUMENTS & GUIDES

Effective Crisis Leadership: Assessment, Clarity and Support

Historical document: dated proposals, examples and limits are identified in the sections below.

Key actions in the bulletin

Assess incomplete or conflicting information quickly but rationally, separating facts from assumptions. Prepare responses to threats before they occur and adapt as the situation develops.

Give clear instructions, correct false information and communicate with a suitable tone and channel. Support affected staff and organisations; maintain solidarity and reject mistrust directed at particular communities after an attack.

Official originals and language editions

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