Flexibility, behavioural tendencies and cultural sensitivity
Test contingency plans in peacetime and make them adaptable to changing scenarios. Stress and fatigue may turn ordinary strengths into unhelpful behaviours: the bulletin’s example is a boundary-pushing manager placing excessive pressure on staff during a crisis.
Use regular team feedback to identify blind spots. Consider how cultural differences affect communication, perception and expectations before a crisis, so the plan can be used quickly and sensitively. The 26 May 2023 webinar advertisement is historical.