Choosing a transaction
Use the relevant official service for the action required. The minutes below are estimated time to complete a transaction or form, not approval times. The shared EP eService covers EP, S Pass, DP, LTVP and LOC applications and issuance/renewal/cancellation for pass types other than Work Permit; it does not mean every user can perform every operation without authorisation.
| Service | Purpose / users | Estimated completion |
|---|---|---|
| EP eService | Employers/EAs apply and administer supported passes | 10–20 min |
| Make/manage appointment | Book or manage MOMSC/EPSC appointments | 10–20 min |
| Check work pass/application status | Check application or validity without login; WP holders can check salary | 1–5 min |
| EP/S Pass SAT | Preliminary eligibility indication for employers | 10–20 min |
| Pass enquiries | Individuals or organisations ask EP/S Pass/other-pass questions | 10–20 min |
| Appeal overstaying-fine refund | Business employer/EA refund appeal | 5 min |
| Secondary directorship | Employer requests another company EP holder’s board appointment | 10 min |
| Cancel EP Sponsorship | Sponsor cancels where holder has left Singapore | Not stated |
| Extend notification/registration or change collection | Request time or collection changes | 5 min |
| myMOM Portal | One-login employer services and workforce information | 10–20 min |
| Restructuring transfer approval | Employer/representative requests holder transfer | 10 min |
| More time for issuance/renewal/repatriation | Individual/organisation extension request | 5 min |
| Amend approved application | Employer/EA: EP including Sponsorship, S Pass, TEP | 5 min |
| Amend occupation | Employer/EA updates EP or S Pass occupation | 5 min |
| SGWorkPass | Digital work pass mobile application | 2 min |
| Submit requested application/appeal documents | Employer/representative: EP/Sponsorship, S Pass, TEP, DP, LTVP | 5 min |
| Foreign Worker Tenant Enquiry | Employer checks occupancy; owner removes departed HDB/PRP workers | 10–15 min |
| Update salary | Employer/representative: EP or S Pass | 10 min |
| WPAR | Business employer registers online accounts and declares activity | 10–20 min |
| Submit EP Sponsorship | Sponsor uploads sponsorship application | 5 min |
| Update personal particulars | Non-WP holder or representative requests particulars update | 10 min |
| Register/manage EP or WP Online account | Employer/EA account and administrator support | 10 min |
Account-administrator exceptions
The account-management form covers business employers replacing an administrator when none is active, or adding one after a previous myMOM/WP Online request was rejected. It also allows EAs to register/reinstate EP and WP Online accounts or change an administrator where none is active. The restructuring, salary and approved-detail forms have distinct purposes, so use the matching transaction rather than a generic enquiry for a formal request.
Official source
Written independently from official MOM source material.