Deadline, overseas loss and theft
Apply within one week of loss, theft or damage. For theft, make a police report. If lost overseas, notify MOM immediately for a letter supporting entry into Singapore. The ONE Pass holder applies. Most cases are immediate, with collection four working days after approval. MOM may call an interview before replacement or for repeated losses.
GST-inclusive, non-refundable fees
Damage costs S$65.40. Loss or theft costs S$109 for the first occurrence and S$327 subsequently. All are GST-inclusive and non-refundable once submitted. The free digital pass in SGWorkPass is available immediately after setup and reduces reliance on a physical card. If a lost card is found, promptly post it to Ministry of Manpower, 18 Havelock Road, Singapore 059764.
Counter application
Book EPSC and bring original passport, any damaged card or stolen-card police report; translate an overseas report into English. Pay with Visa, Mastercard, Amex, NETS or CashCard and activate overseas use on a foreign card. Successful submission produces the replacement letter.
Collecting lost or stolen replacement
Collection is at EPSC four working days after approval, without a collection appointment. The holder must attend personally for loss or theft, bringing original passport, replacement letter and any police report; overseas police reports need English translation. Also bring the completed lost/stolen declaration.
Authorised collection for a damaged card
Damaged-card replacements may be collected by a representative. Bring authorisation from the holder, the representative’s NRIC/pass card/passport, the damaged card and replacement letter. The source does not list the holder’s original passport for this ONE Pass representative route.
Official source
Written independently from official MOM source material.