Agree the transfer and responsibility shift
Check that the helper agrees to a new employer and approach an agency willing to take over responsibilities. If it agrees, it cancels the permit for transfer and becomes responsible until placement or departure. Record the agreement, for example by email, and retain it to protect both parties in a dispute.
Agency duties
After cancellation for transfer, the agency pays upkeep and maintenance, providing acceptable accommodation, adequate food and medical treatment. It must buy and maintain at least S$60,000 medical insurance until placement or departure. If no new employer is found before the Special Pass expires, which is issued for up to 30 days, the agency pays the ticket to the home-country international airport or entry port nearest the hometown. MOM can impose demerit points and other action for failure to fulfil these duties.
Authorisation and alternatives
The agency needs current-employer authorisation to cancel and new-employer authorisation to apply, obtained through FDW eService. Consult the additional licence conditions. If no agency takes over, consider a direct transfer; if the helper no longer wants transfer, cancel and repatriate. Until departure the employer retains responsibility for accommodation, food, medical treatment and other upkeep.
Official source
Written independently from official MOM source material.