Who may be an administrator or user
Eligible people are business owners who are Singapore citizens, PRs or company EntrePass holders; Singapore-citizen/PR employees; or the company’s foreign employees holding EP, PEP or S Pass. Outsourced staff need client authorisation before access is requested. They must own or work for a company whose primary activity is in the listed SSIC categories; freelance consultants must register their business with ACRA.
| SSIC | Eligible outsourced business |
|---|---|
| 69100 | Legal activities |
| 69201 | Accounting, auditing and tax advice |
| 69202 | Bookkeeping |
| 70201 | General business/management consultancy |
| 70204 | HR consultancy |
| 70209 | Other business/management consultancy |
| 78300 | HR-function management |
| 82110 | Contract office administration, including billing and records |
| 82199 | Other specialised office support |
| 96099 | Other personal services |
Two layers of access
An active Corppass account must have WPOL and WPAR assigned, and the individual must also be an active WP Online administrator or user. In Corppass, the administrator/sub-administrator uses e-Service Access to assign the relevant service. If the operational account is missing, its administrator adds the person through WP Online > Manage User Account. Register an account if none exists.
Administrator succession and removal
The administrator grants and terminates user access. Appoint a second administrator before the only administrator leaves; changing the administrator takes one week and MOM says this cannot be shortened. If the sole administrator has already left, submit a replacement request immediately. When a person leaves or no longer needs access, remove both Corppass service access and the operational account access through WP Online > Manage User Account. Both removals may be made before the departure.
Account activity and stamps
MOM recommends logging in at least once every three months to check for irregular transactions. Accounts inactive for 12 months are terminated. A company stamp is not required on forms; ignore a stamp box if an older form still contains one.
Which service to use
WP Online retains WP renewal, reinstatement and card replacement. New applications, appeals, issuance and cancellation must use the newer Work Permit service via myMOM Portal. Helper transactions use FDW eService instead. Resident/common shipbuilding or ship-repair contractors must approach the shipyard for WP application and issuance.
Hours, browser handling and payments
Card replacement, enquiry, user management, marine prior approval, renewal and document resubmission run daily except 3–4am. Remaining services run Monday–Saturday 8am–10pm, excluding public holidays. Use a desktop/laptop; mobile/tablet browsers are unsupported. Do not use back/forward, refresh, open multiple WPOL tabs or close during upload/payment. Supported minimums are Chrome/Edge 95 and Safari 14. Pay through GIRO, Visa, Mastercard or Internet Direct Debit. Service terms apply.
Official source
Written independently from official MOM source material.