Prepare internal communication
Maintain updated employee and next-of-kin contacts and make them accessible to authorised crisis personnel. Set up group messaging for timely staff updates, response coordination and feedback. Establish a recognised company information source in peacetime so employees know where to find verified instructions.
Connect with external stakeholders
Keep an updated list of key customers and suppliers, and maintain communication with them. Clear internal and external networks help the business make decisions promptly, reduce uncertainty and coordinate recovery after an attack.