Different roles in recovery
The January 2020 bulletin divides recovery tasks among employees, managers and employers. Employees should support colleagues, avoid rumours and report discrimination. Managers should identify training needs, communicate cohesion messages and help affected staff obtain professional support. Employers activate business continuity and crisis-communication plans, engage contractors or suppliers and address security weaknesses.
Prepare people as well as infrastructure
Include psychological-first-aid capability, HR grievance procedures and arrangements for practical assistance in standard operating procedures. Communicate from authoritative channels and do not blame racial or religious groups for an attack. The accompanying January 2020 China-travel coronavirus advisory is historical and is not a current travel restriction.