Operators: checks, liability and reporting deadline
On notice of injury, check the injury and obtain task-stage and earnings records before filing. Where several operators were involved, apply the task-priority rules before apportioning earnings-based liability. File within 10 days after notice even if the worker stops using the platform after the accident.
Workers: employment status and whom to notify
A contract of service indicates employee work, while a platform work agreement for ride-hail or delivery indicates platform work. Notify every operator for whom you were working at the time; if also performing employee duties, notify that employer too, even if it has not bought insurance. Next-of-kin or legal representatives may ask the operator to file.
Evidence, missing reports and progress
Provide original medical certificates, reports, bills, accident photographs and task records to the operators/insurers. If uncertain whether an iReport was filed, check with the operator; workers can also file through WSH Incident Reporting. MOM’s notification gives the reference and insurer details for checking in EmPOWER.
How long assessment may take
The FAQ describes resolution after the injury stabilises and medical/legal documents are complete, often one to two months after those documents are received and around six months to a year after the accident. These are typical descriptions, not a decision deadline or guarantee. Multiple-operator compensation follows the task-stage prioritisation and earnings apportionment described in the official guidance.