Training and risk systems
The case describes over 160 hotel staff, half-day induction, security role plays including unattended bags, diversity events, OHSAS 18001 annual review, bizSAFE Star and cross-property/external audits. A CERT combining duty management, front desk, bell, security and engineering leads crisis plans, patrols, maintenance and alerts; group messaging reaches non-desk staff.
Partners and continuity
ORBA, SHA, Police/airport advisories and monthly neighbouring-building SSWG links support prevention. Sister properties provide possible recovery resources; a neighbouring hotel fire prompted a 30-room standby offer. Nearby security managers join drills and SCDF debriefs, while guest refreshments and participation reduce inconvenience.
Case context
This is a MOM case study of practices at the time described, not a current certification or company-size verification. Original interviews and related preparedness resources are linked below.