Workforce and venue
The case describes crowds of 5,000 at concerts or 20,000 at church services and 70 full-time staff supplemented by part-timers. Annual training/tests, induction, town halls and drills address terrorism, bombs, chemicals, fire, data and crisis response; frontline/facilities staff receive first-aid/CPR/AED training. Inclusive lunches, sports and staff activities build trust.
Risk and community plans
Venue security and event crowd control are separate. Enterprise risk review assigns financial, strategic, operational, safety, technology and compliance responsibilities to a risk officer and SGSecure representative. Firewalls, protocols, SPF table-top/SCDF evacuation exercises, One North SSWG, emergency GSK office use, group communications and media training support continuity.
Case context
This is a MOM case study of practices at the time described, not a current certification or company-size verification. Original interviews and related preparedness resources are linked below.