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Home / MOM / Employment practices
MOM · EMPLOYMENT PRACTICES

Tripartite advisory on mental health and well-being at workplaces

Purpose and workplace stress

The 20 November 2023 advisory responds to the 2022 survey finding of 17% poor mental health among residents aged 18–74. Work stress relates to duties, control, workload, pace and schedule, and to culture, relationships and work/home interaction. Use organisation, team and individual measures suited to resources, supported by the workplace well-being playbook.

Organisation-level recommendations

Assess regularly through confidential surveys/focus groups such as iWorkHealth, act on stressors and track results including absenteeism. Appoint champions to secure leadership support, organise programmes and referrals, join the WSH network, and use HPB WOW or Total WSH support. Review merit-based HR and confidential grievances; do not demand mental-health declarations unless job-related. Flexible work policies must explain requests, now read with TG-FWAR effective in December 2024.

After-hours examples and return to work

Set reasonable communication expectations, including leave, with union consultation where relevant. Non-urgent messages can state no response until the next workday; urgent exceptions must be clear. Offer rest/time off for after-hours work, respecting Part 4 pay rules and global-role schedules. Return-to-work policies may adjust load/location/time for treatment and gradual reintegration; provide a supported performance-adjustment period before considering termination. IMH, SACS and SAMH employment partners can help hire and support workers with mental-health conditions.

Teams and individual support

Train supervisors, HR, WSH and union leaders to spot distress and refer appropriately. Regular sensitive check-ins can reprioritise workload; keep shared information confidential. Peer networks need training, referral protocols and bonding time. Confidential EAP counselling, native-language services for migrant staff and extended benefits/insurance for mental health improve access. Employees should also seek help when overwhelmed.

Complete historical EAP provider table

MOM’s non-exhaustive 2023 list required at least 80% registered counsellors/psychologists and at least one year’s EAP experience; inclusion was not endorsement. The full 22-provider table below retains contact, language, specialisation and indicative price facts. Prices and provider details are historical and must be confirmed directly; starred social-service agencies may subsidise individual sessions case by case.

Historical EAP directory: indicative prices as at 1 May 2023
Organisation and listed contactAreasDelivery and languagesHistorical price
AppleTree Counselling Pte Ltd 88090920 [email protected] www.appletreecounselling.sgTrauma, anxiety, depression, stress, emotions, relationships and transitionServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Hindi$180/hour
Awaken Counselling Centre Pte Ltd 88575573 [email protected] www.awaken.sgMental health, anxiety, sleep and relationshipsServices: Face to face sessions Virtual sessions Languages offered: English Mandarin$180-$200/hour
Care Corner Counselling Unit * 62506813 [email protected] www.carecorner.org.sgTrauma, burnout, stress/anger and relationshipsServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin$150 - $225/45mins
Counselling and Care Centre * 65366366 [email protected] www.counsel.org.sgTrauma, burnout, stress/anger, relationships and addictionServices: Face to face sessions Virtual sessions Languages offered: English$150 - $180/ hour
Devonshire Counselling 96712365 [email protected] www.yukaaiga.com/englishStress/anger and relationshipsServices: Face to face sessions Virtual sessions Languages offered: English Japanese$200/hour
Eagles Mediation and Counselling Centre Ltd (EMCC) * 67888220 [email protected] www.emcc.org.sgTrauma, burnout, stress/anger, relationships and addictionServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin Malay Tamil$180 - $200/hour
Elephant Therapy and Training Singapore 62241545 [email protected] www.elephant.com.sgTrauma, burnout, stress/anger, relationships and addictionServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Malay Tamil Bahasa Indonesia Cantonese Burmese Italian French$250-330/55mins
Family Counselling Psychologist 90058050 [email protected] www.familypsychologist.sgStress, emotions, loss, fatigue, physical tension, relationships and addictionServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Malay$200-$250/hour
In Focus Counseling & Therapy Services 87259303 [email protected] www.in-focus.com.sgDepression/anxiety, anger, work, relationships, loss and life skillsServices: Face to face sessions (clinic only) Languages offered: English$130-$200/hour
Mind what Matters Psychology 91729132 [email protected] www.mindwhatmatters.com.sgMood, work/coaching, relationships, trauma and lossServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin Cantonese Malay$180-$220/hour
New Page Counselling Centre 97942033 [email protected] www.newpagecounselling.com.sgTrauma, burnout, stress/anger, relationships and addictionServices: Face to face sessions Virtual sessions Languages offered: English Mandarin$120-$200/hour
One Place Consultancy Pte Ltd 90065790 [email protected] www.oneplace.com.sgTrauma, burnout, stress/anger, relationships and youthServices: Face to face sessions Virtual sessions Languages offered: English Mandarin$250/hour
Pink Elephant 88706761 [email protected] www.pinkelephant.sgTrauma, burnout, stress/anger and relationshipsServices: Face to face sessions Virtual sessions Languages offered: English Mandarin$200/hour
Riverlife Psychology 97169876 [email protected] www.riverlifepsychology.comTrauma, burnout, stress/anger and addictionServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin$150-$180/hour
Rogerian Psychology Centre Singapore 86284685 [email protected] www.rogerianpsychology.comTrauma, burnout, stress/anger, relationships, addiction, OCD, personality and sexual healthServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin Malay Tamil Korean Thai$80-$200/hour
Semoga Psychological Services and Consultation 83603920 [email protected] www.jiamaypsychologist.wordpress.comTrauma, burnout, stress/anger and relationshipsServices: Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin Malay Cantonese Hokkien$165-$180/hour
Singapore Anglican Community Services (Employee Assistance Program+ Department) * 68129605 68129614 [email protected] www.sacs.org.sgMental wellness, burnout, stress, emotions, relationships and communicationServices: Face to face sessions Virtual sessions Tele-counselling/hotline Languages offered: English Mandarin Malay TamilS$80 - $150/hour
Soulmatics 88510439 [email protected] www.soulmatics.netTrauma, burnout, stress/anger, relationships and psychosomatic symptomsServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Sign language$150-$200/hour
Talk Your Heart Out (TYHO) 98310005 (WhatsApp only) [email protected] www.talkyourheartout.comAnxiety/anger/depression, esteem, work, loss, caregiving, relationships, addiction and traumaServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Malay Cantonese Hindi Urdu Bahasa Indonesia Tamil Gujarati Tagalog Bengali$160-$180/hour
The Anchored Space 88604403 admin @theanchoredspace.com www.theanchoredspace.comTrauma, burnout, stress/anger and relationshipsServices: Face to face sessions Virtual sessions Languages offered: English Mandarin Sign language$220/hour
The Blue Pencil 96255361 [email protected] www.thebluepencil.sgBurnout, stress/anger, anxiety/mood, relationships, alcohol/screen addiction and irrational thinkingServices: Face to face sessions Virtual sessions Languages offered: English Mandarin$180-$250/hour
WINGS Counselling Centre * 63835745 [email protected] www.wingscounselling.org.sgTrauma, burnout, stress/anger and relationshipsServices: Face to face sessions Virtual sessions Languages offered: English$80/hour

Counselling and mental-health resource channels

The original advisory lists Care Corner, Silver Ribbon, Fei Yue, SAMH, Caregivers Alliance, Community Psychology Hub, HealthServe, Migrant Workers Centre, Care Singapore and Centre for Domestic Employees. Its National CARE and IMH phone details are historical, so use the current official provider pages rather than treating old numbers/hours as confirmed. For current suicide-crisis assistance, Samaritans of Singapore is listed at 1767. Training providers include Care Corner, HPB, CGH TRaCS, SACS, SAMH, Silver Ribbon, Clarity and Viriya. Resources include INSIGHT youth screening (13–25), mindline, My Mental Health, CHAT (16–30), NCSS Belle, TRaCS and WorkWell Leaders. Original links and the full annex remain below.

Documents and references

Official source

Tripartite advisory on mental health and well-being at workplaces ↗

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