Choose performance and quality
For cleaning, security, landscape and other outsourced services, best sourcing assesses performance and quality alongside cost, improving reliability and value. Providers can then invest in better employment conditions rather than competing only on the lowest price.
Six principles and practical guides
Protect basic employment rights; provide progressive pay and benefits; specify service outcomes instead of simply headcount; recognise quality factors; provide a conducive work environment; and build long-term, fair and collaborative contracting relationships. Government procurement can serve as a model.
Templates, evaluation and due diligence
MOM’s tripartite advisory is available in English, Malay, Chinese and Tamil. The step-by-step buyer guide, NEA cleaning specifications, MHA security-contract guide and SPF portal include sample tender clauses, scoring templates and KPI examples. Check Employment Act convictions, WSH violations and CPF Board convictions before choosing a provider. All original guides and checking links are retained below.
Related topics and services
Official documents and references
- Read article → · Tripartite Advisory on Best Sourcing Practices ↗ PDF
- Read article → · Malay ↗ PDF
- Read article → · Mandarin ↗ PDF
- Read article → · Tamil ↗ PDF
- Read article → · Step-by-Step Guidebook on Best Sourcing for Service Buyers ↗ PDF
- Read article → · NEA’s guide on specifications for outcome-based and performance-based cleaning contract ↗ PDF
- MHA’s guide on outcome-based security contracts ↗ Government source
- SPF’s outcome-based contracting portal ↗ Government source
- Offenders with workplace safety and health violations ↗ Government source